returns and refunds

returns policy for mimosa

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,
unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@mimosa-store.com. If your return is accepted, we’ll send you instructions on how and where to send your package. We also kindly ask that you share a tracking number with us once your return is on its way—this helps us keep things running smoothly and ensures we can process your refund as quickly as possible.

Mimosa offers free shipping on all UK orders and a flat £10 worldwide rate—because we want our pricing to be transparent, fair, and competitive. To make that possible, we ask that returns are covered by the customer. If you need to send something back, you’ll be responsible for the return shipping cost.

We’re always here if you have questions or need a hand with your return. Just reach out—we’re happy to help—just email hello@mimosa-store.com.

damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and put it right in a way that suits you.

exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. IPlease remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mimosa-store.com

As soon as we receive and check over your return, we’ll be in touch to let you know if everything’s good to go. If approved, we’ll pop the money back to your original payment method within 5 business days. nJust a quick heads-up: your bank or card provider might take a little extra time to process things on their end.

If you have any questions in the meantime, we’re always here to help!